Privacy Policy 2023

Our Privacy Policy aims to help you understand what information we might collect about you and how we use it. By using our website and/or buying from us, you are consenting to Epic Tales storing and making use of your personal data – so we are committed to protecting and respecting your privacy, and will comply with all applicable data protection laws in all our dealings with your data.

We may collect and process the following data:

  • information you provide, such as your name, organisation, and contact details;
  • additional information that is provided by you filling in forms on our websites or at events. This includes information provided at the time of registering to use our site, purchasing our products or services, or requesting information from us;
  • a record of any correspondence we exchange;
  • your responses, if any, to surveys we may conduct from time to time for research purposes;
  • details of transactions you carry out through our site, and the fulfilment of your orders;
  • details of your visits to our webpages including, but not limited to, traffic data, location data, web logs and other communication data.


IP addresses

We may collect information about your computer, including your IP address (where available), operating system and browser type. This is for system administration, fixing any internal errors on our website, and to prevent fraudulent access to our member-only areas.

Use of Cookies

We use cookies and similar technologies (herein referred to simply as “cookies”) for a variety of purposes on our websites.

Cookies are small files that are stored on your browser when you visit a website. Their main purpose is to keep a record of your visit, your time on the site, pages visited, and searches made. We may also use cookies to automatically collect information from your computer when you visit our sites, and automatically store it in the log files. This may include information on type of browser software, website activity, and IP address.

The main purposes of the cookies we use are:

“Session” – to allow you to navigate our site more easily, e.g. so you don’t have to login in as a new user every time;

“Analytics” – to improve your experience of the site by collecting statistics on how our site is being used;

“Tracking” – we may use cookies hosted by third parties which allow for an improved site experience by collecting data such as browser, IP address, pages visited, content viewed, timing of visits etc. When you visit our website, we or one of our third party partners may place a cookie on your browser;

“Authentication” – this enables us to identify you, so we can personalise information for you where appropriate.

How to refuse and delete cookies

You can refuse to accept all or some cookies, and may also delete all cookies on your browser, by modifying your browser settings. For help on how to do this visit

However, please remember: if you block Session cookies, some parts of our website may not work as well.


Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom and the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that any personal data transferred outside the UK or the EEA is treated securely and in accordance with the applicable data protection laws.

We store all information about you on secure servers.

Where you have created a password to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone you don’t trust to access your account.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk, but please be assured that we use strict procedures and security features to try to prevent unauthorised access.

Legal basis to process your personal data

Under the applicable data protection laws (GDPR) we need a lawful basis to collect and use your personal data. The law allows for six lawful bases to process people’s personal data, and one of them allows personal data to be legally collected and used if it is necessary for a legitimate interest of the organisation – as long as it is fair, balanced, and does not unduly impact the rights of individuals.

We have assessed our business interests in carrying out our activities, and have carefully considered the impact that our collection and use of personal data could potentially have on individuals’ rights.

Our databases contain data which is used to entertain and inform you, and such activities are unlikely to affect your fundamental rights and freedoms. We have therefore concluded that the most appropriate lawful ground for the processing of your personal data is our legitimate interests.

In the event you request any products and/or services from us, we will also have a contractual obligation to provide those products and/or services to you – giving us another legal basis to process your personal data.

In certain circumstances (particularly to let you know about our products, services, and promotions), we may also rely on a specific consent provided by you for the processing of your personal data.

Finally, there may also be times when we are required to process your personal data by law – but these are rare, and almost definitely won’t apply if you only use our website for its intended purposes.

You have the right to object to this processing if you wish. If you do, we will remove your data from all our systems immediately and cease all communication with you. If you wish to make that happen just send us a message using the details or the contact form here.


Uses made of your information

We process personal information for certain legitimate business purposes, which include some or all of the following:

  • to update our records;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • to notify you about any changes to our service;
  • to identify and prevent fraud;
  • to enhance the security of our network and information systems;
  • to better understand how people interact with us;
  • to communicate with you about offers, products, services and other information that we believe you could be interested in;
  • to determine the effectiveness of our promotional campaigns and marketing;
  • to enhance, modify, personalise, or otherwise improve our services/communications for the benefit of you and our customers.


Whenever we process data we will ensure that we always keep your personal data rights in high regard, and take full account of these rights.

When contacting you for the above purposes we may do so by phone, post, email, or other electronic means, unless you tell us otherwise.

Unless required by law, none of your personal details will ever be passed to any third parties, nor shared with companies or people outside of Epic Tales and our associated businesses.


Data Retention
We will only retain your personal data for as long as we believe it is up-to-date. We verify our data periodically, and if we learn that you are no longer receiving our messages or using our online services, we will remove your data from our records.

If you want us to remove your data from our records, we will do so immediately. All you have to do is ask. You can do so by sending us a message using the details or the contact form here.


Your Rights
You have the right to:

  • request to see the personal data we hold about you. This includes the right to obtain confirmation as to whether or not we process any of your personal data. The law allows us to charge you for providing this option, but for all reasonable requests we should not need to do so;
  • request that we correct any inaccuracies in the personal data that we hold on you;
  • request to have your personally identifiable data deleted from our database;
  • request to stop receiving communications from us;
  • request that we do not process your personal data for marketing purposes;
  • object to our processing of your personal data if we are relying on legitimate interest as the lawful ground for processing.

If you wish to talk to us about any of the above please send us a message using our contact form [NB: links to].

Please also contact us if you have any concerns or complaints about our activities.

External Links

Although this website only aims to include quality, safe, and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this site.

Epic Tales cannot and does not guarantee or verify the contents of any externally linked website. You therefore click on external links at your own risk, and Epic Tales cannot be held liable for any damages or implications caused by visiting any external links found on this Site.

Social Media Platforms

Where communication, engagement, and actions are made through external social media platforms that Epic Tales, its employees and its owners participate on, these are subject to the terms and conditions and privacy policies held by those platforms.

Users are advised to use social media platforms wisely, and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. Epic Tales will never ask for personal or sensitive information through social media platforms, and we encourage users wishing to discuss sensitive details to contact us through our primary communication channels found by clicking here.

This website offers social sharing buttons which help you share web content directly from our web pages to a social media platform of your choice. Users are advised before using such social sharing buttons that they do so at their own discretion, and note that the social media platform may track and save a note of this action to your account with that platform.


Additional Legal Information

Epic Tales is a trading name of Immersive Dome Experiences Ltd, which is a limited liability company registered in England & Wales No.10554487. Its registered office is at 86–90 Paul Street, London EC2A 4NE, UK.



If you wish to talk to us about any aspect of this Privacy Policy, or if you have any concerns or complaints about our activities, please send us a message using our contact form